Kyser OfficeWorks
Montgomery, AL | Full Time
About Kyser OfficeWorks
Kyser OfficeWorks is a Steelcase authorized dealer focused on helping customers create workplaces where people can do their best work. Steelcase dealers provide more than access to products — they deliver workplace solutions grounded in research, local expertise, installation support, project coordination and ongoing service. As part of this dealer community, Kyser OfficeWorks is committed to creating an exceptional customer experience in every interaction.
Position Summary
The Front Desk / Showroom Manager is responsible for creating a welcoming, polished and highly organized experience for all clients, guests and team members visiting the showroom. This role serves as the face of the organization at the front desk while also overseeing day-to-day showroom operations, visit coordination, hospitality, presentation readiness, and overall appearance and functionality of the space.
The ideal candidate is professional, hospitable, detail-oriented, tech-comfortable and able to manage multiple priorities in a fast-paced environment.
Key Responsibilities
Front Desk & Guest Experience
- Greet clients, guests, vendors and team members with a warm, professional presence
- Answer and direct incoming phone calls and general inquiries
- Manage visitor check-in and ensure a seamless arrival experience
- Serve as a primary point of contact for showroom guests and internal staff
- Create an exceptional customer experience for every showroom visit
Showroom Management
- Maintain the appearance, cleanliness, organization and functionality of the showroom and front office areas
- Ensure the showroom reflects current brand standards and supports a strong customer experience
- Coordinate room reservations, seating setups, audio-visual needs, catering, guest registration, clean-up and reset for meetings and events
- Support tours and product demonstrations when a sales professional is not available
- Help facilitate a consistent workplace and showroom experience for customers and associates
Tools, Resources & Presentation Readiness
- Keep product literature, samples, selling tools and showroom resources current, organized and fully stocked
- Maintain print, sample and electronic materials in a neat and aesthetically pleasing way
- Ensure presentation technology and showroom tools are functioning properly
- Support hospitality areas including coffee, beverages and self-serve catering needs
Facilities & Office Coordination
- Coordinate general office and hospitality supply ordering
- Help maintain adequate inventory of office, kitchen, first aid and meeting supplies
- Coordinate with cleaning services and other vendors to maintain the facility in expected condition
- Assist with day-to-day administrative and operational support as needed
Qualifications
- 2–3 years of experience in showroom management, front desk, concierge, hospitality, office administration or a related professional environment
- Strong customer service and interpersonal skills
- Excellent verbal and written communication skills
- Strong organizational and time management abilities
- Ability to manage multiple tasks with professionalism and attention to detail
- Comfortable using and troubleshooting workplace technology and presentation tools
- Proficiency in Microsoft Office applications
- Experience with order management or dealership systems is a plus
- Bachelor’s degree preferred
Preferred Attributes
- Gracious, polished and hospitable demeanor
- Self-starter with a strong commitment to excellence
- Sound judgment, diplomacy and professionalism
- Ability to work independently while collaborating across teams
- Interest in design, workplace environments and customer experience
Why Join Kyser OfficeWorks
- Be part of a respected Steelcase dealer network known for local expertise and tailored workplace solutions
- Work in a dynamic showroom environment that serves as a key customer touchpoint
- Contribute to a team focused on helping people love how they work
- Play an important role in delivering a best-in-class customer experience
Schedule
Full-Time
Typical hours are 8:00 AM – 5:00 PM, with flexibility for early morning or evening events as needed.